Academic Advisor, Lakenheath

About the role

Academic Advisor UMGC Europe Location: RAF Lakenheath, United Kingdom Employee Classification: Overseas Contingent III, 100% FTE Full-Time, Grade 003 The Academic Advisor is responsible for providing academic planning, assistance, and guidance to UMGC students. They will provide customer service and advising on UMGC academic policies, procedures, and related processes to diverse, non-traditional active duty military, veteran, civilian, dependent and international/ESL populations on the installation as needed. Utilizing numerous informational print and web resources, the Academic Advisor assists with degree and course enrollment processing/planning, problem solving and completion with a strong customer orientation while preserving the UMGC policies. They will liaise with and support assigned installation Education Center(s) policies and procedures as appropriate. The Academic Advisor will always maintain a professional and courteous demeanor. They may be assigned to one location but may travel to other sites within the region when necessary. The Academic Advisor is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. SPECIFIC RESPONSIBILITIES INCLUDE: Evaluate students' prior learning experience from both traditional and non-traditional sources to provide guidance to students pursuing UMGC programs. Prepare degree planning worksheets based upon students' specific degree goals and provide general advising and program planning. Track and analyze class enrollments, student interest, and local degree progression, to provide input on scheduling. Provide daily customer service and communicate with prospective and current students in a fast-paced, in-person environment and also through phone, email, CRM, and video communications. Participate in local education fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, local graduations, and other events as needed, professionally representing UMGC Participate in outreach events and assist with marketing. Assist students with registration and actively work with the team to improve processes and increase enrollments. Relay academic policies and procedures in simple and accurate terms to students and education center personnel. Produce accurate work under pressure. Understand the needs of non-traditional adult students. Be able to synthesize detailed information from various sources. Display an independent, cooperative, and professional attitude when interacting with internal and external clients. Participate in UMGC staff meetings, professional development activities and training sessions as required Other job-related duties as assigned. REQUIRED EDUCATION AND EXPERIENCE: Bachelor's degree from a regionally accredited U.S. institution or foreign-degree equivalent One (1) year of experience with customer service, counseling/advising, military students or higher education Excellent verbal, written, and interpersonal communication skills and a high level of analytical thinking for identifying and improving complex work projects Ability to work in a fast-paced and complex environment with accurate attention to detail. Ability to absorb and apply numerous policies and procedures Ability to research and solve problems while considering multiple factors Knowledge of the military culture Work on nights and weekends may be required PREFERRED EDUCATION AND EXPERIENCE : Master's degree from a regionally accredited U.S. institution or foreign-degree equivalent Experience with PeopleSoft, GoArmyEd, and SalesForce Proficient knowledge of computers including MS Office, Google Online Services, and other computer-based resources to include the internet Previous academic advising or higher education experience Ability to obtain USAREUR/USFJ/USFK driver's license WHO MAY APPLY : Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. All submissions should include a cover letter and resume . The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working enviro