Project Manager - US Remote

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What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers - spanning medical practices, hospitals, and health systems - and $100 million+ in annual revenue. PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and routing communications - including messages, pages, calls, and alerts - to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration - the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 - one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact - everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! Position Overview: This is not a software development project manager; you will the driving force behind the successful deployment of our software in ambulatory and enterprise healthcare client environments. The Implementation Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. The Project Manager will be the primary contact with the customer during the implementation working collaboratively with the customer project manager. The Project Manager will be responsible for managing multiple small- and large-scale projects following the PerfectServe Project Management Methodology. Primary Duties and Responsibilities The Project Manager performs a wide range of duties including some or all of the following: Plan the project Coordinate transitions from sales to services and eventually transition to customer success for long-term support Facilitate the definition of project scope, goals and deliverables Define project tasks and resource requirements Modify standard project plan to meet the requirements listed in the Statement of Work Determine key project success factors for the project that will be evaluated upon completion Staff the project In consultation with the implementation managers, assign the appropriate resources to the project plan Ensure all project team members understand the project scope and success factors Provide direction and support to the project team Implement the project Use EPM tool to track project progress, monitor project plans, work hours and budgets Execute the project according to the project plan Facilitate weekly project status calls with the customer project manager Provide clear communications with the customer regarding project expectations Provide monthly status reports to all key stakeholders (internal and external) Develop relationships with hospital senior leadership team Control the project Manage project budget Manage project resource allocation Maintain project issue and risk log and create mitigation strategies when needed Review, track and manage project change orders Present reports defining project progress, problems and solutions Monitor and trigger appropriate billing milestones per the signed agreement Facilitate the project transition to account management and support once all project deliverables have been completed per the project plan Evaluate the project Prepare project completion documents and ensure all required project close out documents are obtained Ensure that the project deliverables are on time, within budget and at the required level of quality Evaluate the outcomes of the project as established during the planning phase Travel: up to 10% or as required Skills/Qualifications: Must have experience managing Healthcare IT Projects such as EMR, EHR or similar. Minimum 2

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