Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions, to grow stickiness and adoption of LSEG Real-Time, Tick-History, Low-Latency, and Digital Wealth solutions
Partnering with client to develop tailored Customer Value Plan, ensure successful value delivery to secure service contract renewal & retention
Internally embed Voice of Customers in product & content roadmaps for sustained value delivery and improved user experience
Uncover high-quality sales leads through pro-active curiosity, growing LSEG Average Spend per Customer and solution footprint
Engage end users optimally at scale by using digital / client training platforms for comprehensive user enablement, empowering our customers through structured learning pathways and personalized content based on user persona
Actively participate in key strategic programs to support core LSEG business objectives
Support Account Management strategies for growth and value delivery
Drive technical onboarding / integration for faster time to value
Triage and scale operational support and expertise to enable great user experience
Align with Sales Team on client use cases for a smooth transition from Sales to value delivery
Proactive Customer Life-cycle management
Experience and Qualifications Required
5+ years of experience as a proactive Customer Success Manager
Demonstrable track record of ability to build partnerships with internal and external networks, based on mutual trust and informative advice and consistent delivery
Experience in Real-Time Market Data, Digital Wealth Solutions, Software Development, Computer Networking, Product demonstrations preferred
Ability to communicate and decode sophisticated technical concepts to clients simply
Effective oral and written communication skills when dealing with clients at various organization levels
Strong business sense with a commercial/pragmatic approach
Ability to influence and negotiate
Ability to collaborate and work across a large, diverse, and matrixed organization
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed
Benefits
Health insuranceVision insuranceEquity / stock options
Additional Information
Fantastic opportunity for an experienced Customer Success Management professional to join the Data & Analytics Division of the London Stock Exchange Group, partnering with our Sales & Account Management organization at LSEG to grow & retain our business.
We at LSEG are passionate about Customer Success. We are a globally recognized company with and equally recognized reputation. We are currently searching for a high calibre, upbeat and driven candidate to join a high performing Customer Success team covering our Real-Time & Digital Wealth Market Data solutions. The role is based in Mumbai while a small amount of travel may be required to cater for clients around the South Asia.
You will enjoy plentiful learning and collaboration opportunities with outstanding customers, exposure to the latest market data trends and technology globally. If you are looking to advance your career in a world-class Market Data vendor, start your next adventure with our diverse Customer Success team and unlock your potential!
Lseg · Ind-mumbai-one World Center