Technical Migration Consultant

Responsibilities

• The content migration itself is automated. Your job is everything that comes after - and the guidance along the way.
• Answering platform questions with authority: When a customer asks why their learning path structure looks different, why a certificate isn't triggering, or how to set up enrollment codes for a partner group - you know the answer. If you don't, you know exactly where to find it and come back fast.
• Reviewing migrated content alongside customers: You'll walk through migrated courses, lessons, quizzes, and learner data with clients to verify everything landed correctly and help them understand what to look for during their validation window.
• Managing the engagement scope: You'll know when a request falls inside the engagement and when it doesn't - and you'll be able to redirect clearly and professionally without leaving the customer feeling abandoned.
• Troubleshooting and escalating when needed: Most issues you'll resolve yourself. When something genuinely requires engineering or product involvement, you know when to escalate and how to document it clearly.
• This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

Requirements

• A track record of making technical things understandable: You've worked directly with customers - not just tickets, but real conversations - and you're good at meeting people where they are.

Additional Information

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We're looking for a full-time Technical Migration Consultant to join our Customer Success team reporting to the Director, Technical Services . This role is a hybrid role based out of our specific Hyderabad, India, location. In this role, you'll play a key role in helping customers successfully transition their training programs from Northpass (CE) to Skilljar by serving as a trusted platform expert who guides them through post-migration configuration, validation, and launch. You'll work closely with multiple customers simultaneously to ensure their migrated learning environments are correctly configured, optimized, and ready for learners-while helping them understand how to navigate differences between platforms. This is a great opportunity for someone who thrives in a fast-paced, customer-facing SaaS environment and enjoys working cross-functionally with teams like Customer Success, Support, Product, and Engineering. The ideal candidate brings strong skills in LMS or SaaS platform administration, technical troubleshooting (HTML/CSS/JavaScript and APIs), and clear customer communication.

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