Customer Success Manager - Freight Exchange

About the role

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. T&L: In the Transportation & Logistics segment , our solutions make it safer, simpler and more efficient to move freight-bringing together a global network of shippers, carriers, brokers and 3PLs. What Makes This Role Great: As a Customer Success Manager for the Transporeon Freight Exchange, you will play a hybrid commercial role focused on both customer acquisition and account growth within our open freight marketplace. This position combines new business development with ongoing customer success and relationship management responsibilities. You will manage the full customer lifecycle: from identifying and onboarding new shippers, forwarders, and Logistics Service Providers (LSPs), to ensuring active platform adoption, engagement, and long-term success. Approximately 60% of the role will focus on managing and onboarding partnership-driven accounts, while 40% will focus on proactive hunting and outbound prospecting activities. You will have total ownership over the customer acquisition lifecycle-from initial activation to ensuring continuous platform adoption and value realization-while having a definitive voice in relaying market insights back to our product and operations teams. Key Exciting Responsibilities Drive active platform adoption and long-term engagement by managing, onboarding, and growing relationships with our existing customers. Identify, engage, and develop relationships with forwarders and Logistics Service Providers through outbound prospecting activities including cold calling, email outreach, and LinkedIn, while building and maintaining a healthy pipeline of qualified prospects. Coordinate product demonstrations, onboarding, and activation efforts to drive early-stage platform adoption, ensuring consistent follow-up with prospects to maintain engagement and conversion momentum. Act as a trusted advisor to the users, ensuring they achieve their business goals on the platform while capturing critical feedback to guide internal product evolution. Deliver compelling product demonstrations and tailored onboarding sessions that clearly showcase the digital freight marketplace's value proposition. Maintain flawless operational visibility by tracking customer engagement and health metrics using advanced tools like Gong, Notion, and Slack. Essential Skills & Experience You have 1 to 3 years of experience in logistics, freight forwarding, transportation sales, account management, or customer success. You possess native or professional fluency in both Polish and English. You have a proven track record of driving product adoption and nurturing customer relationships, while remaining highly comfortable with proactive business acquisition. You are highly disciplined in managing partner referrals and sales pipelines, conducting outbound prospecting, and guiding commercial conversations. You possess a customer-centric mindset with a strong sense of ownership and adaptability in fast-paced environments. Bonus Points For: Professional proficiency or fluency in Romanian or Lithuanian. Prior exposure to digital spot freight markets, transport management systems, or online freight exchanges. Experience utilizing CRM tools and modern sales engagement platforms. Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact . We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive t