Customer Content Lead

About the role

Purpose: AQA is much more than an awarding organisation. Our purpose is to advance education by enabling teachers and students to realise their potential. We exist to make a positive difference by bringing out the best in those we serve. The Customer Content Lead plays a pivotal role in delivering this purpose, by leading and developing the Coordinator team and supporting the Customer Content Manager. The Customer Content Hub (CCH) is responsible for strengthening how customer‑facing content is planned, produced and delivered across customer training, event production, revenue enablement, video and other priority content projects. Acting as a champion for customer‑centric content, the role drives excellence through clear ways of working, robust prioritisation and consistently high standards. You will strengthen and lead a high‑performing team that creates engaging, effective and scalable content aligned to customer needs and organisational priorities. As a key contributor to embedding the customer content strategy, this role ensures the CCH delivers high‑quality, joined‑up outputs that enhance the customer experience, support commercial growth and reinforce AQA's reputation for educational excellence.Landscape: Reporting to the Customer Content Manager, this role acts as deputy and line manages a team of eight Content Coordinators. Working in partnership with stakeholders across the business, the role ensures customer‑facing content is delivered consistently to a high