Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)
Handle customer inquiries and routes questions of technical nature to the appropriate resource
Track of time and attendance for Technicians
Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
Invoice and bill customers
Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received
Coordinate warranty administration process. Order parts and tracks shipments.
Answer telephones and greets customers. Maintain professional and courteous customer contact.
Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment.
Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
3 years related experience in Mechanical, Electrical, Plumbing (MEP) service field
Experience with Astea Alliance or other service tracking software
Working knowledge of Microsoft Office Suite
Strong written and verbal communication skills
Strong organization, problem-solving, and customer service skills
4 year bachelor's degree
Work sponsorship not available for this position.
Benefits
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirementsMultiple Medical insurance plan options + Dental and Vision insurance401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributionsCompany provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverageShort term and long term disability120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays40 hours paid sick timePaid Parental Leave and Tuition Reimbursement after 6 months of continuous service#LI-Onsite#LI-MT1If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!Dental insuranceVision insurance401(k)Parental leave
Additional Information
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a Service Coordinator in the Washington DC area office! The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: In office in Bowie, Maryland
Daikinapplied · Bowie, MD 20715