AWS Telephony / IVR Application Developer - R01565565

Requirements

• Role: AWS Telephony / IVR Application Developer
• Years of Experience: 8+ years
• Location: Remote (Hybrid -Coppell, TX/ New York, NJ/ Saint Louis, MO)
• As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
• Job Description:
• Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions.
• This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).
• Key Responsibilities :
• Amazon Connect & IVR Development
• Design, build, deploy, and version Amazon Connect Contact Flows.
• Configure and maintain Amazon Connect resources including:
• o Queues o Routing profiles o Hours of operation
• Develop and integrate Lex bots where applicable.
• Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages
• Implement safe fallback paths and customer-friendly error handling. AWS Serverless Application Development

Additional Information

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. AWS Telephony / IVR Application Developer Know what it's like to work and grow at Brillio:

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