Customer Service & Operations Analyst - Anti-Money Laundering (6 months)

Responsibilities

• As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success.
• Day-to-day, you'll be:
• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs
• The skills you'll need
• You'll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You'll also be able to work accurately, to deadlines and with high levels of attention to detail.
• We'll also be looking for you to demonstrate:
• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills
• Hours
• 45

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