Deliver real-time, empathetic support across chat, email, and phone.
Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
Guide players through promos, loyalty programs, and game rules.
Investigate and escalate complex bugs, fraud signals, or account concerns.
Propose smarter processes and help evolve our internal knowledge base.
Thrive in multiple systems, queues, and workflows-without skipping a beat.
Investigate and escalate technical bugs, account issues, or fraud risks as needed.
Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
Proactively contribute to a positive, collaborative team culture.
Amplify the iGaming experience of our players with detailed, personable support.
Requirements
1+ years of customer service experience (call center, helpdesk, or online support preferred).
Strong communication skills, especially written-tone, grammar, and clarity matter.
Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
Flexible schedule, including availability for weekends, evenings, and holidays.
Experience or interest in sports betting and major U.S. sports is a major plus.
Active Gaming Control Board Licenses preferred or ability to obtain.
Location Eligibility (for nationwide roles): Open to candidates across the U.S.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits
Discretionary annual company bonus (Eligibility Varies by Role)401(k) plan with 100% company match on the first 4%Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurancePaid Time Off (Eligibility Varies by Role)Employee Assistance Program (EAP)Pay Range$20 - $24 USDWhat Makes Us Great:Comprehensive compensationWork-life balance initiativesAutonomy - we embrace personal freedom and responsibilityCreativity - we are open to new ideas of how we can be betterGrowth - we want you to develop personally as well as professionallyTop-notch professionals who are passionate about what they doPeople-oriented environment and supportive atmosphereAs a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals whoDental insuranceVision insurance401(k)Flexible schedulePerformance bonus
Additional Information
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues-you're leveling up the player experience!
This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:
Swing Shift: 6:00 PM - 4:00 AM
Overnight Shift: 12:00 AM - 10:00 AM
Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.
