Additional Information
City/State:
Yonkers, New York Grant Funded:
No Department:
D&A - Data & Analytics Work Shift:
Day Work Days:
MON-FRI Scheduled Hours:
8:30 AM-5 PM Scheduled Daily Hours:
7.5 HOURS Pay Range:
$152,000.00-$190,000.00
Job Summary
The Senior Product Manager is a subject matter expert in application systems that
support client's clinical or business functions. He/she manages multiple teams and
through Product Managers or Team Leads, manages new application development and
delivery to the client, as well as on-going maintenance per the client Service Level
Agreement.
The Senior Product Manager provides leadership and develops direct reports in
management functions. The Senior Product Manager provides high-level input on
product design and optimization and is responsible for managing the product
infrastructure, monitoring performance and processes, and gathering and implementing
user requirements. He/she oversees the requests for new systems, processes,
enhancements, or other opportunities and suggests alternatives. The Senior Product
Manager provides outstanding client service and contributes to the organization's
mission of utilizing information technology to improve patient care.
Essential Functions
Subject matter expert in his/her area of product specialization. Maintains his/her expertise in a product area and understands the affects of market trends on all available products from vendors in marketplace.
* Provides high-level input on product design and optimization.
* Provides expert guidance to the team on new solutions and provide management with insight and recommendations on suggested solutions.
* Provides expert knowledge of the business or clinical function being supported.
Manage teams of professionals engaged in providing Product services.
* Plan the work, delegate effectively and follow up with staff, providing
support and guidance.
* Responsible for resource allocation within his/her product group, managing assignments, and overseeing work for new implementations
(new system roll-out or new functionality) and maintenance/support of products.
* Evaluate the team and its members' level of performance, to provide performance management and establish the delivery of top tier services and products to the client.
* Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
* Responsible for staffing decisions and promotion of team members.
Oversee and manage projects ranging in size, complexity, and scope.
* Contribute to the development of scope documents for existing clients, new clients, and prospective clients within area of product knowledge.
* Develop work estimates by gaining an understanding of the client's business needs and objectives while knowing the capabilities and limitations of the application or system.
* Oversee the documentation of user requirements and workflow.
Manage product requests, reviews requirements and specifications, and works closely with technical teams and end-users to assure high quality.
Determine how changes impact the overall system and that of interrelated systems.
* Evaluate requests for new systems, processes, enhancements, or other opportunities and suggest alternatives if necessary.
* Communicate regularly with others in the organization that may be affected or need to provide input for a successful integration.
Responsible for the design and delivery of product solutions, ensuring that the end product meets the intended needs of the client. Work closely with other teams within the company in order to achieve this.
* Ensure that changes, modifications, and implementations do not affect product performance or other applications and systems.
* Oversee the design of workflow for new systems.
* Ensure systems are performing at satisfactory levels in order to maintain clients' clinical and business processes.
Participates in all system go-lives under his/her responsibility. Coordinates with Project Managers responsible for implementations as well as other Product
Managers involved in multi-disciplinary efforts.
Regularly speaks with clients to address and troubleshoot high-level issues.
Works closely with the team to deliver high quality customer support.
Meet with clients regularly and establishes priorities by working with the Client Executive and end-users.
Interface and work with other departments to identify and resolve issues regarding coordinated efforts to deliver client solutions. Allocate team resources to other departments as needed.
Performs other related duties as required.
Montefiore · 3 Odell Plaza