Systems Test Engineer - Summer 2026 Internship

About the role

We're looking for a Systems Test Engineer - Summer 2026 Internship to be our front line of robot uptime at a customer site in Boston. You'll work on-site to monitor daily protocol runs, respond to issues in real time, keep the system running smoothly and help engineering team prioritize and ship improvements. This is a high-impact role where your reliability directly enables cutting-edge biological research. You'll work independently on-site while staying tightly connected to Medra's engineering team (in San Francisco) via Slack and our observability tooling. In this role, you will: Maintain robot uptime and reliability across daily protocol runs, ensuring the system performs at peak efficiency Diagnose and resolve operational issues onsite using SOPs, playbooks, and your own intuition for the system Escalate complex issues to the engineering team with clear, structured incident reports including relevant metadata Monitor system health proactively using dashboards and alerting tools to catch issues before they cause production failures Perform routine calibration checks and preventive maintenance on the robot, peripherals, and consumables Document all incidents, resolutions, and observations to build a reliable knowledge base of site-specific issues and drive data-driven improvements over time Support remote and on-site engineering visits by assisting with hardware upgrades, validating software deployments, and performing test runs after changes Collaborate cross-functionally with customer scientists to coordinate run schedules and communicate system status Let's talk if you have: Background in robotics, automation, or mechatronics Comfort around automation equipment - you should be able to follow SOPs, troubleshoot basic hardware/software issues, and know when to escalate Strong written communication - you'll be filing incident reports and coordinating with software and hardware engineers daily A dependable, detail-oriented approach with a bias toward documenting what you see and proactively flagging potential issues Willingness to be on-call or adjust schedule to support critical customer runs when needed (OPTIONAL) Bonus points if you have: Familiarity with life science lab equipment Experience with observability or monitoring tools (dashboards, alerting systems, log analysis) 1+ years of experience in a manufacturing support, field engineering, QA, or production support roles Medra is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Medra and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!