Additional Information
The Module Development Specialist is responsible for leading the design, enhancement, and governance of learning modules used across the Resourcing, Development, and Engagement training lifecycle-including onboarding, post‑onboarding, leadership development, product training, and digital learning pathways.
The role ensures that all static and digital modules remain current, accurate, aligned, and compliant with updates from Operations, Products, Compliance, Bank partners, and other business units. This position also provides oversight and technical direction to the Digital Learning Team to ensure high-quality digital content that meets learning, product, and business requirements.
This position requires advanced expertise, independent judgment, cross-functional collaboration, and ownership of end-to-end module lifecycle management.
Position Responsibilities:
Module Development & Enhancement (Static and Digital)
Lead the design, review, enhancement, and maintenance of all existing Resourcing, Development, and Engagement modules.
Develop new modules for training programs (Bancassurance Sales Training, Advanced Financial Sales Associate, Leadership, Investments, etc.) as needed.
Translate complex topics (e.g., operations processes, product updates, investment concepts, compliance requirements) into clear, accessible, learner-friendly content.
Ensure all modules adhere to Manulife branding, standards, guidelines, and learning methodologies.
Module Alignment with Business Updates
Serve as the primary liaison for module accuracy when updates occur in:
Operations and New Business processes
Product updates, launches, and changes
Agency or Bancassurance workflows
Bank partner requirements
Licensing, Compliance, and regulatory changes
Maintain a central version control system ensuring modules are updated, archived, and deployed correctly.
Conduct impact assessments whenever business changes arise and proactively identify modules requiring updates.
Digital Learning Oversight
Provide expert review and guidance to the Digital Learning Team as they convert static modules into digital formats (videos, animations, e-learning, simulations, micro-learning).
Review digital learning prototypes, storyboards, scripts, and final outputs to ensure accuracy and alignment.
Recommend instructional design improvements and ensure digital content supports Resourcing, Development, and Engagement's learning strategy.
Quality Control & Governance
Establish and maintain a standardized Module Quality Framework that governs structure, learning design, tone, branding, and accuracy.
Conduct periodic audits of all modules and digital learning content to ensure compliance.
Manage feedback cycles from trainers, Financial Sales Associates, leaders, and business partners to improve module quality.
Cross-functional Coordination & Collaboration
Work closely with:
Training Team - to understand training gaps and future requirements
Product, Operations, Compliance - for content accuracy
Bancassurance (Bank partners) - for bank-specific alignment
Digital Learning - for digital content creation and enhancements
Lead content alignment discussions and ensure stakeholder feedback is incorporated into final materials.
Learning Experience Innovation
Evaluate and recommend new tools, platforms, and methods for effective module creation (e-learning tools, video editing, graphic design, learning experience platforms).
Introduce modern learning design techniques (interactive learning, microlearning, knowledge checks, scenario-based design).
Support the creation of learning pathways that integrate static modules, digital components, assessments, and field application.
Training Support (as needed)
Provide trainer support by ensuring modules are ready, updated, and deployment-ready for facilitators.
Conduct knowledge transfer sessions with trainers and digital designers to ensure proper understanding of the materials.
Required Qualifications:
At least 5 years of experience in:
Insurance training
Module development
Instructional design
Digital learning production or coordination
Experience with learning systems, digital platforms, and content creation tools.
Strong collaboration and stakeholder management skills.
Manulife · Makati City