Head of Client & Corporate Processing

Responsibilities

• Your work will focus on:
• Leading the Office and Facilities Management function, overseeing the reception area, and managing the Client Processing Team handling manual payments and SWIFT setups including MT101 and MT940
• Acting as the Service Recipient for outsourced payment services and overseeing that contractual obligations and service standards are consistently met
• Making sure supplier invoices are accurately managed, entered, and processed within required timelines
• Overseeing the delivery of service levels, optimising the use of resources and reducing costs where possible
• Preparing reports and dashboards for senior management and governance committees
• Securing timely escalation of issues and breaches in line with internal policies
• The skills you'll need
• You'll be proactive in identifying and managing conduct risks to ensure consistently high‑quality customer outcomes. Using strong stakeholder management and communication skills, you'll influence decisions and drive effective collaboration across the business.
• You'll also need:
• Solid understanding of outsourcing regulations and their practical application
• Proven office and facilities management experience, including confident handling of supplier invoice processes
• In-depth knowledge of our products, processes and core banking systems
• The ability to build strong stakeholder relationships that support collaboration and a healthy compliance culture
• Hours
• 40
• Job Posting Closing Date:
• Job Posting Closing Date is not yet published.

Benefits

Additional Information

Join us as a Head of Client and Corporate Processing Managing operational escalations, disputes and risk, while leading process automation initiatives that streamline workflows and strengthen operational resilience Take ownership of driving successful customer and business outcomes by making sure the unit is well-planned, efficient and operating at optimum capacity You'll receive excellent recognition in this role, as you shape critical outcomes for the business that help us build a sustainable future

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Company Intel

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