Service Technician II-Brainerd

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ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: Field Service Technician II Purpose: Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience across all business units. To represent the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise. Primary Responsibilities : Direct Delivery of advanced/complex service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer's environment. Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed and/or as technician deems necessary. Works independently or as part of a team, as necessary. Authorizes and makes field decisions as to the extent of repair or replacement necessary, including adjusting original diagnosis and resolution offered to a moderate-mid range level. Presents a professional image while completing repairs, adjustments and replacements in a timely manner. Enforces warranty compliance. Communicates and disseminates warranty policy information. Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner. Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends. Tactfully resolve difficult situations with customers (internal/external) Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites. Adheres to all Andersen Window and Door policies, procedures and processes. Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility. Participates in & creates new service procedures for unique technical issues. Is present for and reports findings from formal water tests. Travel - in and outside of the Divisions somewhat regularly. Documents findings high sensitivity/legal jobs. May contribute as a subject matter expert representing the field service perspective (VoC) on installation and/or field service training Secondary Responsibilities: Willingness to travel outside primary market area to support service organization as needed. Assists in product and service procedure training In-home selling of options and upgrades, including labor. Other field service / support duties as assigned. Provides on-site direction of crew as needed. Direction of Others: Some direction of others on job-sites/field projects Qualifications and Competencies: High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred Customer Orientation Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management Ability to work with customers in their homes/job site while assuring a clean, safe and clutter-free worksite Knowledge of products, service procedures and construction methods Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, Powerpoint, Field Service mobile app) Able to climb and perform work activities while on ladders/scaffolding or other lift-devices. Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance. Basic problem-solving skills Strong communication skills Time management skills Meets the skills and competency requirements needed for Field Technician I plus :see above Italicize portion. Solid and extensive knowledge of entire product suite, service procedures, and construction methods Strong problem-solving skills Tolerance of ambiguity Flexibility Demonstrates mid-level problem solving skills Basic to moderate selling skills Strong time management skills Ability to train others on technical applications and product requirements PAY RANGE: $22.24 - $34.46 CULTURE AND BENEFITS: At Andersen, we believe our people are at t

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