Junior Client Service Specialist

About the role

Your responsibilities include, but are not limited to: Supporting B2B clients across European markets, building trusted, long-term relationships. Managing orders in SAP (input/approval, backorders, invoicing, credit/debit notes), tracking deliveries for Partner Accounts, and supporting special processes for Key Accounts Assisting clients with after-sales requests, including missing stock, lost parcels, and warranties Adopting a service- and solution-oriented approach, while effectively collaborating with other departments to address client needs, special requests, and strategies Contributing to process optimization, managing returns, and ensuring accurate daily data input across all systems About You We are looking for a unique and amazing talent, who brings along the following: Experience with SAP is an advantage At least basic proficiency in MS Excel A calm and friendly demeanor, with a strong focus on delivering excellent customer service Exceptional attention to detail and strong collaboration skills, with a results-driven approach to problem-solving Ability to clearly communicate and explain procedures and solutions to partners Strong proficiency in English Proficiency in German or another European language at a minimum B2 level is an advantage