Manager, Sales Operations - Inbound & Activation (Global)

Responsibilities

• Develop and maintain key operational and performance reporting across inbound lead management and activation funnel performance (e.g. conversion rates, speed to contact, time to first deal)
• Leverage sales and marketing data to generate actionable insights that improve lead conversion and early customer engagement
• Define and optimize inbound and activation processes across lead intake, qualification, routing, onboarding, and activation
• Work collaboratively with Sales, Marketing, Product, Data, and Technology teams across regions to improve workflows, handoffs, and operational efficiency
• Improve Inbound lead management processes, including lead routing, prioritization, and follow-up, to ensure optimal pipeline conversion
• What you bring
• 5+ years of experience in Sales Operations, Revenue Operations, or related roles in fast-paced environments
• Strong experience in inbound funnel management, lead conversion, or activation/onboarding optimization
• Experience working with CRM systems (e.g. Salesforce) and sales tools (e.g. Gong, 6sense, ZoomInfo, etc.)
• Proven ability to lead cross-functional initiatives and deliver outcomes without direct authority
• Strong analytical mindset with ability to translate data into actionable insights
• Outstanding communication and stakeholder management skills
• Experience working in global or multi-regional environments is an asset
• Bachelor's degree or equivalent practical experience
• Strong understanding of funnel metrics including lead conversion, response time, activation rates, and time-to-value
• Experience with BI and reporting tools (Looker, Tableau, Power BI)
• Ability to translate business requirements into scalable process and system solutions
• Strong organizational skills and attention to detail
• Proven ability to deliver results within tight deadlines
• High levels of self-motivation, ownership, and continuous improvement mindset
• This is an existing full time permanent position.
• What it's like working at OFX
• We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our emp

Benefits

Additional Information

Reporting to the Global Head of Sales Operations and Enablement, the Manager, Sales Operations - Inbound & Activation (Global) is responsible for designing and optimizing how inbound demand is converted into active, revenue-generating clients across global markets. This role focuses on improving the effectiveness of inbound lead management, onboarding, and early customer engagement, ensuring a seamless and scalable experience from initial contact through to activation. The role will lead the development and optimization of processes, systems, and reporting frameworks to improve conversion, speed to value, and overall sales performance. Working cross-functionally with Sales, Marketing, Data, and Technology teams, this position is a key contributor to driving revenue growth and improving commercial efficiency. This is a senior individual contributor role operating globally, driving outcomes through influence, alignment, and delivery across multiple teams.

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Company Intel

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