Senior Incident Manager

External

Salesforce · Hyderabad, India

Full-timeOn-site3d ago

AWSAzureCRMDocumentationForensicsGCP

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About the role

Our Incident Managers are a critical part of Salesforce's Cyber Security Operations Center (CSOC). As commanders on the most impactful cyber security team, we lead Salesforce's security response for our Commercial and GovCloud environments while acting as the security executive liaison with Security and Business Leadership across the lifecycle of events. Responsible for the response strategy and its timely execution, we leverage our unique perspective to partner with the wider Security organization to identify, prioritize and remediate critical risks across Salesforce. We are constantly looking at ways to reduce toil, and drive continuous improvement initiatives across our tooling, playbooks and automated workflows. The scale of our environment and the variety of problems to tackle provides unique opportunities to learn and to grow surrounded by a diverse and supportive team and incredibly helpful partners.

Responsibilities

Act as the Incident or Vulnerability Commander for Salesforce's high risk cyber security events across our Commercial and GovCloud environments.

Establish response strategy and coordinate its delivery until remediation of threats.

Ensure the highest standards of the execution and documentation of the NIST incident response lifecycle to timely scope, contain and remediate critical security threats.

Command Executive Briefings and response calls, act as security executive liaison.

Maintain timely communications on progress and findings to Leadership and address incoming escalations from executives.

Partner closely with Legal, Software Engineering, Operations, Technical Support, Customer Success and Sales Leadership to ensure and communicate the best outcomes for customers and partners.

Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives.

Contribute to the team sprint and/or lead critical uplift projects.

Educate, train and mentor staff on the incident response lifecycle.

Required Qualifications:

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

5+ years of relevant experience in security operations, incident management and/or risk management within an enterprise environment

Experience responding to and leading complex critical cyber security incidents in a large-scale environment.

Broad knowledge of security best practices, the current threat landscape and the incident response lifecycle.

Strong teamwork skills with the ability to build and grow relationships.

Ability to stay composed under pressure and to think critically on the spot.

Excellent verbal and written communication skills; ability to communicate optimally and clearly to both technical and non-technical audiences.

Project management skills with proven ability to drive, influence and coordinate cross-teams and cross-region projects.

Senior Incident Manager

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