Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
Oversee and support both Royal Service and Pre-Arrival operations , ensuring seamless coordination, efficient communication, and an elevated guest experience.
Create a positive & engaging culture within the Front Office Department
Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices
Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings.
Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Your experience and skills include:
Previous leadership experience, required
Proven ability to build and maintain good relationships with all stakeholders
Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage ('Olelo Hawai'i/Ilocano/Tagalog)
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Recognized commitment to Guest Service and exceeding guest expectations
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
Salary Range: $58,376 - $65,673 USD
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Benefits
Vision insurance
Additional Information
Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests.
Accorhotel · Kohala Coast, HI