Manage product changes in a controlled, auditable way-from design freeze through field introduction-ensuring traceability and compliance.
Stakeholder Communication & Strategy
Act as the primary liaison between Development, Product Management, and regional key stakeholders.
Contribute to strategic decisions on new product features that impact live sites.
Integration & Validation
Perform cross-integration testing and validation across our medical-imaging portfolio.
Oversee pilot and demo site deployments, gathering real-world performance data.
Requirements & Customer Insight
Gather and analyze customer needs during pilots; translate these into clear requirements for Development.
Serve as a "service companion" in initial live installations-guiding regional teams through go-live activities.
Knowledge Transfer & Documentation
Establish and maintain communication channels after product introduction to ensure smooth handover to support.
Produce and maintain service-focused documentation: runbooks, SOPs, installation guides, and training materials.
Workshops & Training
Design and deliver technical workshops and hands-on trainings for both internal teams and external stakeholders.
Feedback & Continuous Improvement
Report on transition activities and lessons learned to accountable parties.
Take the next step towards your dream career
At Dedalus Life flows through our software . Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here's what you'll need to succeed:
Essential Requirements
A master's, bachelor's or equivalent degree with strong academic performance
Knowledge of workflow within a hospital/clinical environment or experience within the healthcare sector is a plus
Strong interpersonal skills and customer-service focus
Excellent training and presentation abilities
Fluency in English (verbal and written)
Good understanding of and practice with virtualization solutions
Good understanding of Linux operating systems and computer networks
Track record of leading complex projects in software or high-tech fields, with proven experience across PM methodologies
Solid grasp of software development processes
Positive attitude, proactive self-starter, action- and results-oriented
Well-developed analytical, diagnostic, and problem-resolution skills
A strong team player, maintaining high quality in a challenging environment
Continuous-learning orientation; keeps abreast of emerging technologies
Willingness to travel and work out-of-hours if required
Strong communication skills, troubleshooting skills, and ability to self-direct
Desirable Requirements
Knowledge of healthcare and medical imaging communication standards (HL7, DICOM, etc.)
Previous Service Transition and Service Design knowledge is a plus, but not mandatory
PACS/RIS system experience is a plus
Knowledge of containerization and orchestration technologies is an asset
Requirements-engineering experience preferred, but not mandatory
Experience with medical-device regulations preferred (e.g., MDR, FDA)
Product- or Program-Management background preferred, but not mandatory
Technical aptitude with a clinical/hospital background preferred
We are Dedalus, come join us
Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients ar
Benefits
Health insurance
Additional Information
Do you want a job with a purpose?
And do you want to make healthcare safer, better and more reliable?
Join our Team!
Join us as our IT System Engineer at Dedalus , one of the World's leading healthcare technology companies, in Bosnia and Herzegovina to do the best work of your career and make a profound impact in providing better care for a healthier planet.
What you'll achieve
As a IT System Engineer , you'll be part of the global DIIT Transition & Launch Team. You will bridge R&D and our regional teams to shepherd new DeepUnity products (and features) from development into live customer environments. You'll manage controlled change, validate cross-product integrations, lead pilot deployments, and ensure our support and service teams are fully prepared, making a profound impact throughout the healthcare sector.
Dedalus · Bih - Sarajevo