Manager, Transfer Agency

About the role

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role Reporting to Ireland Transfer Agency Reconciliations, Settlements and Banking Services Manager, the Settlements team Manager will lead a multi-location team responsible for the end-to-end oversight of Transfer Agency Payment Activities, ensuring all investor transactions are executed accurately within strict deadlines and in full compliance with regulatory, client and internal control requirements. The role provides operational leadership across Ireland and offshore teams with accountability for risk, controls, service delivery, and continuous improvement. Principal Responsibilities Responsible for the day-to-day delivery of payment processing in adherence with Anti-Money Laundering/Data Protection and Regulatory Reporting standards Ensure all payments are completed accurately and within defined currency and cut-off deadlines Oversee daily processing, queues, and exceptions Drive adherence to client SLAs and internal KPIs Develops periodic goals, prepares/monitors schedule of assignments to ensure all tasks are completed within the established timeframes, organizes team's workload, sets short-term priorities, monitor all activities, and ensures timely and accurate completion of the work. Ensures excellent communication between Ireland Teams and our counterparts in India. Ensures India partners are kept up to date on all projects/changes and that they are part of the planning & decision-making process Provides technical expertise for new accounts/funds and oversees new accounts on an on-going basis to ensure that client needs are met. Assists clients, and partners with complex problem resolution. Consults on effective ways to meet client needs or appropriate method to be used for resolution of an error. Develops procedures for effective handling of new situations. Ensures that operating procedures have been established and staff adhere to procedures. Enhances current procedures to improve the productivity of the section. Prepares daily/weekly/monthly Management Reports. Gathers, compiles, and analyses data. Reviews work for accuracy and ensure that teams adhere to client specifications. Communicates directly to staff on errors uncovered or processes in need of improvement and directs staff on the appropriate action. Maintains technical knowledge of operations and how operation relates to other operating areas. Performs operational activities where volume or absence warrants. Ensures all Incident Reporting completed within the required deadlines to a high standard and that preventative measures are identified/implemented understood by teams and procedures updated accordingly. Constant analysis of errors and near misses with a view to eliminating trends Attend Client meetings. Take part in the preparation and presentations to clients. Responsible for keeping Accounts Servicing Losses to a minimum Own and manage operational risk events, escalations and remediation actions Lead audit readiness and represent Settlements during audits Ensure a pass rating achieved in all Audits Skills / Experience A thorough understanding of the funds administration business, with an in-depth knowledge of day-to-day Transfer Agency operations Significant track record in a management role in a Transfer Agency/Shareholder Services function Proven people management and change management skills Knowledge of legal and regulatory environment to develop procedures and policies Demonstrated leadership and team-building qualities and the ability to motivate a team Excellent communication, first class presentation and internal and external client-servicing skills Ability to lead and manage projects and system development as required Provide training and coaching to team members as and when required Concern for Quality, the adherence to Standards & Procedures and the promotion of best practices Demonstrates an excellent understanding of effective risk management Ability to work under pressure meeting challenging deadlines Thorough understanding of the variety of IT platforms, software systems and interfaces associated with the function Understanding of Banking Requirements Effective verbal reasoning and numeric skills Excellent planning and organisational skills Core Competencies Interpersonal ( relationship building, respectful, problem solving and understanding ) Communication ( listening skills, oral communication skills, information sharing and written commu