Account Executive, Employee Benefits

About the role

The Employee Benefits Account Executive manages assigned book of business, develops client relationships and delivers to grow and retain clients. Alongside the Producer, the Account Executive is responsible for the development and implementation of the client's multi-year strategic plan. The Account Executive ensures HUB's clients have the support, tools and resources needed to effectively manage their health and welfare programs. Acts as liaison between the administrator of the employer group and the insurance carriers. DUTIES & RESPONSIBILITIES: Establishes and maintain strong business relationships with clients and insurance carriers. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans to determine suitability. Apprises clients of other HUB resources, carrier/vendor offerings and emerging industry trends. Assists client with all billing issues including auditing and reconciliation. Develops and communicates strategy for Market Analysis, analyzes Market Analysis results, reports to carrier partners/vendors and negotiates with carriers throughout the market analysis process. Ensures all services are implemented according to established project plans and all client deliverables meet quality standards. Facilitates client introduction and coordinates with HUB Specialty Practice Teams. Gathers data and prepare/conduct presentations (Renewal/OE/Post Renewal Debrief). Leads implementation of new and renewal plans or programs. Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve. Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance Manages the enrollment process, meets with client and/or employees, completes employer group application. Follows up with carrier on additional information needed and manages the implementation and maintenance of online enrollment systems. Partners with producer(s) to develop and implement clients' benefits strategies; including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives Prepares and/or peer reviews (and deliver, if applicable) the EB Comp Disclosure. Provides benchmarking/plan assessment data. Provides direction on contribution modeling with Business Analysts. Provides feedback to sales, account management and marketing teams for future service enhancements. QA Review on financial and communication materials prepared by team. Responsible for strategic planning; including designing benefit program based on client objectives (Multi-Year Strategy, Compliance Calendar, Implementation Timelines). Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses. Submits BOR letter to all carriers and follow-up to obtain contracts, obtain current renewal and current benefit descriptions. Updates open enrollment packets including current benefits and rates for all lines of coverage, cobra administration forms, written plan documents and summary plan descriptions, on an annual basis for clients; may also include 5500 filings Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures. Performs other duties and projects as assigned.