Equipment Customer Service Support Representative

Responsibilities

• Answer inbound and outbound calls (no cold calling), emails, and tickets related to equipment repairs, technical questions, and customer inquiries
• Guide customers on service expectations and next steps
• Manage repairs and returns, working with vendors as needed
• Partner with cross-functional teams to solve problems and support customers
• Accurately document and track work across multiple systems
• Identify opportunities to improve processes and how we operate

Requirements

• Strong attendance and dependability (in-person role)
• Positive attitude and ability to work well with others
• Comfortable with change and shifting priorities
• Strong attention to detail
• Ability to type quickly and accurately
• Comfortable working across multiple systems at the same time
• Ability to manage multiple priorities in a fast-paced environment
• Clear, professional communication

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ultradent? Share your experience