The Office Operations Manager is responsible for ensuring the office at 205 Hudson Street runs smoothly, efficiently, and with a high standard of employee experience. This role oversees day-to-day office operations, facilities, vendors, inventory, and administrative processes - acting as the central point of coordination for a well-run workplace.
The ideal candidate is proactive, highly organized, service-oriented, and thrives in a fast-paced environment. You'll anticipate needs before they arise, create operational consistency, and continuously improve the workplace experience.
Responsibilities
Office Operations & Facilities
Oversee daily office operations to ensure a safe, organized, and welcoming environment
Manage office upkeep, repairs, maintenance requests, and facility-related issues
Maintain office standards including cleanliness, layout, supplies, and general readiness
Coordinate office moves, seating plans, and workspace changes as needed
Vendor & Service Management
Manage relationships with office vendors (cleaning, building management, IT support, deliveries, security, etc.)
Arrange courier and messenger services to support agent and transaction needs
Source, negotiate, and coordinate vendor contracts and service agreements as needed, and with appropriate approvals
Ensure vendor performance meets expectations and service level standards
Inventory & Supplies
Own office inventory including pantry, supplies, equipment, and branded materials
Track stock levels and reorder supplies in a timely, cost-effective manner
Maintain organized storage systems and ordering processes
Employee & Agent Experience
Ensure a high-quality office experience for employees, Agents, and visitors
Serve as a proactive, solutions-oriented point of contact for office requests and agent support needs
Assist agents with administrative functions such as:
Entering listings into internal systems
Preparing documents and presentation materials
Supporting deal coordination tasks
Partner with People/HR to support engagement initiatives and office-based events
Support onboarding logistics (desk setup, badges/keys, supplies, welcome experience)
Transaction & Operational Support
Provide operational assistance in closing out deals and supporting transaction workflows
Track and monitor funds being received in coordination with Finance and deal teams
Support general administrative needs including mail distribution, shipping/receiving, scheduling, and documentation
Develop and refine office systems to improve workflow, consistency, and efficiency
Budget & Reporting
Manage office operations budget including monthly expenses and vendor invoices with Finance
Monitor spending, identify cost-saving opportunities, and ensure budget alignment
Maintain organized records of contracts, invoices, and key office documentation
*The company reserves the right to add or change duties at any time.
Requirements
3+ years of experience in office management, operations, workplace experience, or administrative leadership
Strong vendor management and facilities coordination experience
Proven ability to build processes and manage multiple priorities simultaneously
Proficiency with Google Workspace / Microsoft Office and basic office systems/tools
Available to work on-site at 205 Hudson Street 5 days per week
Proactive problem-solver who anticipates needs
Calm under pressure, adaptable, and resourceful
Strong communicator with a professional, welcoming presence
Highly organized and able to manage operational details without losing sight of the big picture
Takes ownership and pride in creating a best-in-class workplace
Benefits
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.The national base pay range for this position within the United States is $70,000.00 - $80,000 USD.Your LocationThis position is required for on-site, 5 days per week. The role may include occasional work at a SERHANT. office or attendance at offsites, as agreed to with your manager.Hiring StatementSERHANT. is committed to providing a workplace free fEquity / stock options
Additional Information
About SERHANT.
SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.
In S.MPLE where we're transforming real estate through AI-driven support combined with human expertise. Our innovative approach delivers a one-of-a-kind product, empowering agents to complete tasks faster and more seamlessly, helping them reclaim valuable time to focus on what matters most.
Serhant · New York, NY