Dispatcher II

About the role

Elizabethtown Gas is a natural gas utility company that delivers safe, reliable, and affordable natural gas to over 300,000 residential, commercial, and industrial customers in Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties. At our core, we're dedicated to being a committed community partner, delivering exceptional customer service and developing innovative clean energy solutions to meet the needs of the future. At Elizabethtown Gas, we believe that our employees are our most valuable asset. Whether you're a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights. Position Summary Intake emergency calls from customers and emergency services Receive, process, and dispatch inbound emergency orders. Use company applications to prepare and balance the workload for field employees. Manage the workload effectively daily with the resources provided. Monitor daily work progression throughout the day to ensure appointment attainment goals are met. Assign appropriate work to maintain continuous functions of field employees throughout their shifts. Process requests from cross-functional teams. Effectively communicate with external departments. These communications would include but are not limited to updates regarding potential gas incidents, field resource safety status, and notification to management regarding resource status and workload balance. Communicate effectively with team members, field resources, and management via phone, email, and collaboration tools. Receiving and process absentee callouts from the field and dispatch. Support company initiatives and projects as required. Make outbound calls to customers as necessary or requested. Dispatcher Class 1/Class 2 may be required to participate in the training of new employees as needed. Demonstrate strong computer literacy while utilizing company applications to complete objectives of role. Dispatchers may be required to extend their shift to provide coverage for callouts and during emergency events. Other duties, as assigned by management.