Provide on-site, face-to-face IT support, acting as the first point of contact for all user issues and requests
Diagnose and resolve a high volume of technical issues at first contact, minimising escalations
Deliver a seamless onboarding experience for new joiners, ensuring all equipment and access is ready from day one
Support workplace technology including laptops, peripherals, meeting room systems and collaboration tools
Log and manage incidents and service requests in line with service management processes
Build strong relationships with users through clear communication and proactive support
Collaborate with Service Desk and senior IT teams to resolve more complex issues
Maintain and improve knowledge base documentation and standard operating procedures
Contribute to IT projects and continuous improvement initiatives, supporting local rollouts and enhancements
Values
Our four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are;
Do the right thing - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.
All hands on deck - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.
Passion drives success - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.
Embrace different - cultures to mindsets, we welcome all. We believe that people are equal, but not the same.
Requirements
Education and Experience Required: Proven experience providing on-site or user-facing IT support within a corporate or professional services environment
Native or fluent English is essential. Additional European languages such as French, Spanish or German are advantageous.
Strong technical knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory / Entra ID, and Windows operating systems
Hands-on experience supporting end-user devices, meeting room technology and office IT environments
Strong customer service mindset with the ability to communicate effectively with non-technical users
Ability to take ownership of issues through to resolution in a fast-paced environment
Desirable: Exposure to business applications such as Salesforce, Upslide or Nitro PDF
Experience with ITSM tools and ticketing systems
Basic understanding of ITIL principles
Additional language skills to support a global user base
Benefits
At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - InterpathUnsolicited Resumes from Third-Party Recruiters
Additional Information
IT Support Engineer
Interpath
London, United Kingdom
Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring.
We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what's right, every time, sets us apart.
Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong and Singapore. By 2030 we aim to be one of the world's leading advisory firms with a truly global footprint.
This opportunity sits within our IT function, supporting a globally distributed business while being the primary on-site IT presence in our London office.
As an IT Support Engineer, you will act as the face of IT locally-providing hands-on, in-person support to colleagues and ensuring a seamless technology experience across the office. This is not a purely ticket-driven role; it's suited to someone who enjoys building relationships, taking ownership of issues end-to-end, and delivering a high standard of service in a professional environment.
Efinancialcareers · London, UK