Evaluation Rules Specialist, Worldwide Returns and Recommerce

Requirements

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Knowledge of database systems and SQL
• Travel up to 15% of the time
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience using data and metrics to drive actionable insights at scale
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Experience effectively communicating complex concepts through written and verbal communication
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience in a fast paced, dynamic organization
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually

Additional Information

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, zero defects, and zero emissions - to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon's products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. Amazon is Earth's most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! In this role, you will be configuring the returns evaluation rules to meet business goals, developing evaluation content, translating business objectives into operational process content, and impact Associate Experience in a positive way. You will work with both business and operational partners to standardize processes, and item evaluation instructions. You will develop global Amazon processes, identify content improvement opportunities, devise strategies and implement changes/additions providing valuable information to warehouse workers evaluating the condition of returned items. You will be a caretaker for best practice sharing and documentation. You will develop subject matter expertise in our evaluation system, identifying top opportunities enabling generalists to become specialists.

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