Risk Program Specialist

About the role

The Risk Program Specialist is needed to perform a variety of high-level fraud, risk mitigation, data analysis, member experience tasks, and project management functions. The position will work closely with internal and external customers to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered through Enhanced Fraud Services. Day in the Life: Conduct project research, analytics, reporting, and data for initial requests, escalating to the consultant if necessary. Coordinate project timelines, objectives, and performance requirements are met for assigned projects. Monitor company databases and team dashboards to support internal requests and liaison with other teams to provide data. Trouble shoot customer data requests for both internal teams and external credit union partners and customers. Identifies root causes related to newly discovered issues. Review daily reports, validate details, and provide initial analysis for requests. Create and maintain processes, procedures, and documentation; keeping all current and up to date; make recommendations for process improvements. Provide first level review with card monitoring research before handoff. Onboard new credit unions to the solution. Must have an in depth understanding of the solution to understand and respond to user needs in rapidly changing business environments. Build relationships by acting as a liaison for various customers and internal teams. Conduct data analysis. Partner with consultants to generate more in-depth review of suspicious activity and follow up for the team's customers. Provide support and coverage to the consultants. Perform Other duties as assigned.