Administrative Officer

About the role

The position serves as the Administrative Officer for the Primary Care Outpatient Clinics located in Alexandria, Louisiana. Duties include planning, analyzing, organizing, and directing outpatient health care delivery system as well as analyzing, evaluating, coordinating, and managing administrative and clinical activities. The position manages all of the administrative requirements for the PACT (Primary Care Aligned Team) teams and support staff. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assigning tasks, providing guidance and training, evaluating performances, and addressing workload or process gaps; Managing clinic grids, provider templates, building, adjusting, and auditing profiles to align with clinic resources and access goals; Independently coordinating clinical scheduling service, monitoring workflow efficiency, and ensuring compliance with VHA directives, access standards, and performance expectations; Overseeing appointment accuracy, encounter completion, scheduling audits, patient flow coordination and resolving complex scheduling issues in line with VA policies; and Analyzing operational, scheduling, workload data, identifying trends, and recommending process improvements and preparing reports to inform leadership decisions regarding staffing, access, and resource allocation. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's or equivalent, or 2 years of progressively higher level education leading to such a degree, or an LL.B or J.D.in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts are required. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education (beyond the first graduate year or 18 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. NOTE: Transcripts are required.. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.