Minimum 1 year experience in a guest relations role within a hotel, airline or F&B establishment
Prior experience in hospitality, tourism, airline, luxury fashion, entertainment or customer-service related industry
Other Prerequisites
English language fluency is required
Naturally outgoing, personable, sociable, and eloquent
Impeccably well-groomed
Exceptional guest relations and communication skills
Able to stand for long hours as the role requires individual to interact with guest at the hotel lobby
Attentive to detail and "Can Do" attitude and mindset
Ability to multi-task and work efficiently in a fast paced and luxury large scale environment
A team player and takes initiative to assist other team members when required
Maintains flawless follow-through, ensuring deadlines and quality standards are met
Be willing to work any day and any shift
Additional Information
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Operational Related
Provide an impactful presence at the hotel lobby, exuding confidence and creating meaningful connection with guests that walk into the lobby
Greeting guests, and providing an engaging warm welcome or fond farewell upon arrival and departure
Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
Interact with guests throughout the hotel lobby to enhance the service experience with the introduction of all hotel services and facilities
Provide unexpected surprises that will delight guests during their hotel stay or dining experience
Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
Provide additional support to Guest Services and Transportation team on hotel curbside to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
Provide additional support to front desk operations with queue management at all check in areas ensuring a smooth check in experience for our guests
Recommends and effectively promotes relevant services across the integrated resorts that are in tuned with the guests' preferences and follows up on behalf of the guest for necessary bookings, or arrangements
Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
Departmental Related
Exemplifies the OneMBS values at all times
The ability to display a friendly, courteous and professional manner in all dealings with guests and team members.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other team members/ departments by adopting a "can do" approach
Solid foundation of property knowledge and the major events and latest happenings within the property in order to provide appropriate recommendations to guest
Perform any other tasks as assigned by Management
Job Requirements
Education & Certification
Minimum GCE O Level
Diploma or bachelor's degree in hospitality management from a recognized institution is an advantage
Marinabaysands · Marina Bay Sands, Singapore