Customer Service Agent

About the role

Reporting directly to the customer service manager , your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Rivervale. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success. You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers. Handle a range of inbound customer calls from around Western Australia. Effectively manage customer orders for concrete and aggregate products Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays as these are the business operational hours, and occasionally 5am-12pm on a rotating Saturday. Background, Skills, and Experience required: Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program. Problem Solvin g - work together and innovate to meet the challenges of the day. No two days are the same! Resilience - Tackle every new challenge with calm composure Curious - Work with our internal stakeholders to get the most from our network of assets Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.