1-3 years applicable experience; customer service and strong computer skill - required
Hospital or Clinic setting office experience - preferred
Proven customer service skill with ability to exceed expectations
Ability to multi-task in stressful and high patient volume unit
Ability to learn in classroom setting; utilizing resources
Ability to remain composed under pressure
Ability to review information and draw appropriate conclusion
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Team minded worth ethic
Equivalent combination of relevant education and experience may be substituted as appropriate.
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Constantly
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
Benefits
Health insurance
Additional Information
Department/Unit:
Patient Access
Work Shift:
Day (United States of America)
Salary Range:
$46,215.00 - $60,080.00
The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.
Essential Duties and Responsibilities
Responsible for accurate patient look up to ensure correct patient is being registered.
Responsible for discerning demographic and insurance information to ensure accurate registration
Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility
Responsible for discussing financial obligation of patient and collect via cash, credit card or check
Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly
Responsible for scanning or managing online form template to maintain the Electronic Health Record
Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.
Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.
Functional Competencies
Social and Emotional Intelligence
Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent
Patient centric - customer service
Conflict Management
Team-oriented support
Adaptable to high-stress situation
Excellent communication skill
Albanymed · 25 Hackett Blvd Albany, NY 12208