Senior Operational Excellence Specialist

About the role

WHAT MAKES US, US SimCorp delivers a world-leading integrated investment management platform, serving 40% of the top 100 financial companies globally. Through SaaS and on-premise solutions, we empower clients-from central banks to asset managers-with flexibility, efficiency, and reliability. Our Global Delivery Centers, located in Manila, Noida, Kyiv, Warsaw, and Mexico City, ensure 24/7 client support. SimCorp, a subsidiary of the Deutsche Börse Group, employs over 3,000 people worldwide and is committed to platform leadership, SaaS acceleration, and ecosystem scaling, with operational excellence driving client service quality and reliability. Why is this role important to us? The Senior Operational Excellence Specialist plays a critical supporting and enabling role within SimCorp's PaaS operations, acting as a trusted deputy to the Lead Operational Excellence function and a stabilising force in day‑to‑day operational execution. This position centers on incident response and operational execution, offering seasoned leadership during major incidents to maintain consistency, discipline, and compliance with IT service management standards and to drive effective outcomes. The Senior Specialist supports the Lead by taking ownership of execution, coordination, and follow‑through, allowing the Lead to focus on strategic oversight, stakeholder alignment, and continuous improvement across the broader landscape. In addition to Incident Management, the role actively supports: Problem Management , by driving thorough execution of root cause analysis, PIR facilitation, and preventive actions; and Change Management , by supporting the planning, review, and coordination of both reactive and planned changes, ensuring governance, risk awareness, and operational stability across hosted environments. This role is essential in scaling operational maturity , reducing single‑points‑of‑failure, and ensuring that high standards are consistently applied across shifts, regions, and services. What You Will Be Responsible For Support during major and complex incidents , acting as a deputy where needed by coordinating resources, running incident bridges, and ensuring timely, accurate communication to internal and external stakeholders. Serve as an escalation and execution layer , ensuring incidents are handled consistently, actions are tracked, and commitments are followed through to resolution. Support to Drive the execution of Problem Management activities , including facilitating PIRs, supporting Root Cause Analyses (RCAs), and ensuring corrective and preventive actions are properly captured, monitored, and closed. Support Change Management governance , by reviewing changes, coordinating stakeholders, validating readiness, and ensuring compliance with agreed risk and approval frameworks. Work closely with the Team , providing operational insight, data, and recommendations to support decision‑making and prioritisation. Collaborate with internal teams, global peers, and external vendors , ensuring smooth coordination, timely escalation, and adherence to service commitments. Support operational maturity by sharing knowledge, reinforcing best practices, and supporting continuous improvement initiatives across global operations. This role requires a decisive and experienced professional who can balance direct operational execution with strategic oversight to deliver reliable, predictable, and high-quality service to clients. Incident Management Support and jointly lead the resolution of high‑impact and critical incidents. Orchestrate technical and business resources during incidents. Maintain high‑quality communications and ensure updates meet agreed standards and expectations. Escalate risks, delays, and constraints proactively to the Lead. Problem Management Facilitate PIR sessions and support structured RCA execution. Ensure recurring issues, trends, and known errors are identified and documented. Track preventive actions to closure and support validation of effectiveness. Change Management Support planning, coordination, and execution of changes across hosted environments. Ensure risks are understood, approvals are in place, and service impact is minimised. Act as a quality gate for operational readiness and change discipline. Vendor & Partner Coordination Support engagement with hosting partners and vendors. Assist in escalation of service issues and follow‑up on agreed actions. Continuous Improvement Contribute to operational standards, templates, and training materials. Reinforce consistent application of ITSM processes across regions and teams. Provide assistance to the lead to embed operational excellence practices. What We Value 3-5+ years of operational experience with mission-critical services. ITIL certification or equivalent practical experience in Incident, Problem, and Change Management. Solid critical thinking, organizational, and decision-making capabilities. Shows ownership, cooperates effectively with colleagu