Desktop Support Officer - Embedded - Part Time

About the role

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech, we're a community that goes beyond expectations. We've been recognised as a Great Place to Work 2024-2025 and one of Australia's Best Medium Workplaces 2025, with an outstanding eNPS score of 68. We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for a Desktop Support Officer to join our team in Melbourne to deliver high quality, onsite technical support to our customers. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. This is a part time role, working 3 days a week. What You'll Do: Ensure the smooth day to day operations of the customers operations. Be personable with end-users developing a friendly bond with customers. Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently. Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one. Ensure documentation and procedures are always up to date. Take ownership of day-to-day technology issues and deal with external 3rd party organisations. Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer. What You'll Bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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