Client Executive, Small Government (Risk & Fraud)

About the role

In this opportunity as a Client Executive , you will: Lead complex renewals: Manage high-value and complex renewal opportunities through proactive outreach, strong deal strategy, and effective close planning. Drive retention and growth: Protect existing revenue while identifying upsell opportunities within current customer accounts. Build trusted customer relationships: Serve as a primary point of contact for customers, including managing standard and complex escalations with professionalism and urgency. Deliver consultative sales engagement: Understand customer goals, identify needs, shape solution plans, and recommend the best path forward to support retention and expansion. Partner across internal teams: Collaborate closely with Account Executives, Sales Specialists, and cross-functional stakeholders to bring the right expertise into each opportunity. Use data and sales technology to progress deals: Leverage Salesforce workflows, insights, and activity planning to manage pipeline health and move opportunities efficiently through the sales process. Support territory growth strategies: Contribute to account and territory planning by identifying customer trends, risks, and opportunities that help shape retention and growth strategies. About You You're a fit for the role of Client Executive if you have the following required qualifications: Bachelor's degree or equivalent relevant experience. 2+ years proven experience in sales, account management, customer retention, or renewals, with responsibility for managing existing customer relationships. Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment. Strong consultative selling skills, with the ability to assess customer needs, recommend solutions, and drive opportunities to close. Excellent relationship-building and communication skills, with the ability to influence both internal and external stakeholders. Experience managing customer escalations and resolving issues in a way that protects the relationship and supports long-term business outcomes. Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity. Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory Additional preferred qualifications include: Experience working in a highly matrixed organization and partnering across multiple sales support functions. Familiarity with strategic account planning and territory planning. Experience supporting customers in government or highly regulated environments. Knowledge of a broad product portfolio, with the ability to position value across multiple solutions. #LI-TK1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, aw