Own and manage a portfolio of carrier relationships as the primary operational contact
Lead and deliver mid-sized projects independently; support larger initiatives as needed
Handle escalations, analyze data, and drive resolution on complex issues
Partner with internal teams, carriers, and vendors to ensure seamless execution
Support both day-to-day operations and new implementations
Gather requirements, support UAT, and validate system updates and enhancements
Identify and drive process improvements that increase efficiency and reduce manual work
Ensure accuracy, performance, and SLA alignmen t across deliverables
Support onboarding, training, and ongoing development of team members
Provide guidance and support on escalated operational issues
Requirements
Experience managing mid-to-large scale projects
Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook, Visio)
Experience working with CRM systems and data analysis/querying
Understanding of operational workflows and process dependencies
Experience collaborating with external partners or vendors
2+ years in an analyst or similar role
Experience in a regulated environment
Medicare experience is a plus
Why This Role
This is a high-impact role where you'll own outcomes, influence operations, and continuously improve how work gets done-with visibility across teams, systems, and leadership.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying ( Employing Country ) must have work a
Additional Information
Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
The Carrier Operations Analyst plays a key role in delivering high-quality service across the enterprise, owning a portfolio of carrier relationships and driving operational excellence. This role serves as the primary point of contact for carriers , leading day-to-day execution while managing projects that improve efficiency, quality, and overall performance.
You'll take ownership of complex workstreams-balancing project delivery, data-driven decision-making, and continuous improvement. This is an opportunity to operate at both a tactical and strategic level, identifying smarter ways of working while ensuring seamless execution.
Success in this role means delivering results, influencing stakeholders, and continuously improving processes to reduce risk, enhance quality, and scale operations.
Alight · NC North Carolina Virtual