Provide one-on-one basic breastfeeding education, encouragement, and support to WIC participants (30%)
Counsel clients using phone, text messaging, and other approved communication methods (20%)
Educate clients on breastfeeding benefits, overcoming common barriers, and infant feeding basics (15%)
Maintain a caseload and conduct routine follow-ups per WIC policies and procedures (10%)
Assess client needs and refer to appropriate resources, including lactation consultants, healthcare providers, and community agencies, following established protocols (8%)
Respond to questions related to WIC services, basic nutrition, and common breastfeeding concerns (7%)
Maintain accurate, timely, and confidential client records (5%)
Notify supervisor of changes in client status or any concerns (2%)
Participate in required trainings, staff meetings, and continuing education (2%)
Promote public health and provide culturally responsive, client-centered service (1%)
Supervision
Works under general supervision following established WIC policies and procedures
No direct supervisory responsibilities
Requirements
Education & Experience
High School Diploma or GED required
Must have breastfed at least one baby for a minimum of six months (not required to be currently breastfeeding)
Knowledge, Skills & Abilities
Bilingual (English/Spanish) preferred
Strong communication and interpersonal skills
Ability to manage a caseload and complete documentation within required timeframes
Ability to maintain confidentiality and handle sensitive information
Ability to work independently and as part of a team
Strong organizational, problem-solving, and time management skills
Ability to adapt to changing priorities and respond appropriately under pressure
Basic computer proficiency, including Microsoft Office and texting platforms
Work Conditions
Primarily remote work
Subject to grant funding
Shift
Work Type
PRN/Intermittent
Salary
$21.00 - $26.03 / hr
Benefits
Here is a small list of our benefit programs:Social security replacement retirement plan with employer contribution of 3%On-site employee fitness center and wellness classesCommunity resource navigation supportChildcare discount programs & exclusive perks on large brands, travel, and moreEducation & development opportunities including career pathways and coachingAbout Denver HealthAs Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organiHealth insuranceVision insuranceRemote work options
Additional Information
We are recruiting for a mission-driven Support Assistant I, Peer Counselor (PRN)- Eastside Family Health Center to join our team!
We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.
Our Values
Respect | Belonging | Accountability | Transparency
Department
ACS-CHS Grants Funded
Position Summary
Are you passionate about supporting families and improving the health of mothers and babies? Join our team as a Breastfeeding Peer Counselor. In this entry-level role, you will provide basic breastfeeding support, encouragement, and nutrition education to pregnant and breastfeeding mothers enrolled in the WIC program. Support is primarily delivered through a texting platform, phone calls, and occasional clinic interactions.
This is a peer-to-peer support role and does not provide medical advice. Complex concerns are referred to lactation consultants, healthcare providers, or other qualified staff. Advanced lactation credentials (CLC or IBCLC) are not required.
Work Schedule
Monday-Thursday, with rotating weekend (Friday, Saturday, and Sunday) coverage
Approximately 10-12 hours per week
Work occurs in intervals (about every 6 hours) between 9:00 AM - 9:00 PM
Intermittent position
Training Schedule
4-week training period
Approximately 12-14 hours per week
Combination of in-person and remote training
Completion of required State WIC breastfeeding, nutrition, and participant-centered education modules
Denverhealth · Denver