Specialist, Order Management

About the role

CHANEL is looking for a Specialist to join our Order Management Team in Piscataway, NJ. You will assist and support a key part of our dynamic fragrance and beauty catalogs.  The Order Management Specialist provides support to the manager to drive "best in class" customer service performance (in-stocks, OTIF, MABD, forecast vs. order, perfect order) and build Supply Chain relationship with key partners. This includes developing and assisting strategic supply chain partnerships, both internal and external. This position supports F&B wholesale, owned and lease teams through management of the complete customer supply chain process. What impact you can create at CHANEL: Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps/misses and planning remediation; work with external and internal business partners to optimize our order-to-delivery cycle times Retrieve, analyze and provide documentation for key account(s) in order to provide recommendations regarding service level, On Shelf Availability (OSA) and vendor/retailer performance Maintain Customer Master data (new door upload and data maintenance) Manage price increase process Drive collaboration and process maturity to enable the transition of a tactical order processing towards a strategic customer/retail supply chain capability. Project Management support: makes recommendations for streamlining processes and highlight opportunities for continuous improvement. Develop and measure CHANEL F&B customer management metrics and provide critical insight for root cause analysis and overall network strategy improvements Become well-versed in the main processes and organization of internal and external customers. Be the internal "voice of the customer" promoting a customer centric culture Develop and maintain strong business partnership (not limited to) with Account Planning, Merchandise Planning, Supply Planning, Operations, and retailers You are energized by: Working in a highly collaborative environment Navigating complexity and supporting consistent transformation and change management Lead cross-functional processes and become a Subject Matter Expert (SME) Collaborating with teammates and contributing to a healthy and strong sense of morale and culture Passion for learning and growing ; challenge the status quo ; asking questions! Connecting the dots on problems, bring a ke en eye for details and facilitate transparent communications with key global partners What you will bring to the team: Experience managing E-Commerce Supply Chains preferred Experience working on vendor Supply Team of a FMCG supporting a large retailer High proficiency with computer systems and software applications (SAP, WMS, PowerBI ) Superior communication skills - written, oral, and presentation Solid analytical and problem-solving skills Experience with, and a high level of comfort in, contact with the customer both at an every-day operational level as well as at senior level when needed Position Logistics: 1 - 3 Years of experience (minimum) BA / BS Degree Hybrid, in-office work schedule: Based in Piscataway, NJ *Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.