Production Support Specialist, NCT

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Job Description: Job Title: Production Support Specialist, NCT Location: Bangalore, India Role Description At the core of Deutsche Bank's client franchise is the Corporate Bank (CB), which stands as a market leader in Cash Management, Trade Finance & Lending, Securities Services, and Trust & Agency services. The Corporate Bank primarily serves Treasurers and Finance Departments of Corporate and Commercial clients, as well as Financial Institutions worldwide. Leveraging universal expertise and a comprehensive global network, Deutsche Bank is able to deliver integrated and effective solutions tailored to the diverse needs of its clients. Within Corporate Bank Production, you will operate as a Production Support Engineer in the Data Controls domain. This role involves solving complex problems, analyzing large datasets, and gaining expertise in Transaction Monitoring functions. As a core team member, you will help ensure data integrity, accuracy, and completeness for effective transaction monitoring and filtering. Your expertise in data analysis, management, and technology is essential for interpreting large datasets, meeting regulatory standards, and improving Transaction Monitoring alert quality. Data Controls play a crucial role in daily reconciliation of all payments and related transactions, ensuring complete information reaches the Anti-Financial Crime (AFC) team. This is achieved through the EAP & GCP platform or a direct tactical feed. TMDC / TFDC controls handle day-to-day tasks such as reviewing and investigating non-STP (not Straight Through Processed) transactions for accuracy, resolving anomalies, and working with technology teams to fix any issues. Any anomalies discovered are reported to managers and stakeholders, including the AFC team. The role includes preparing analytics and reports that bolster control processes, maintaining high data quality, and delivering insights to management via dashboards and key performance indicators (KPIs). The team also conducts quality assurance checks to support both operational and technical goals. A major objective is to deliver comprehensive, high-quality transaction data to strengthen the AFC program. This requires rolling out a new global Transaction Monitoring (TM) and Transaction Filtering (TF) process across more than 33 countries. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Acting as a Production Support Engineer for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model Ensure all the BAU support queries from business are handled on priority and within agreed SLA and to ensure all application stability issues are well taken care off. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied Work closely with developers and architects to debug and implement solutions that meet business needs whilst ensuring that solutions are scalable, supportable and sustainable. Thinking analytically, with systematic and logical approach to solving complex problems with a and high attention to detail Create and maintain comprehensive documentation, including requirements, process flows, and user guides. Ensure that documentation is accurate, up-to-date, and accessible to relevant stakeholders Be the voice of the customer when interacting with the development teams to ensure delivery is aligned to business requirements and expectations, Leading and collaborating across teams do run with and deliver multiple projects simultaneously. Employing data querying and analytical techniques to support the understanding of data and creation of reports and actionable intelligence. Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture Train and Mentor team members to grow to the next role. Bring in the culture of innovation engineering and automation mindset Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements a