The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team member s, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience.
Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events , and high-volume seasons.
Responsibilities
Lead the Guest Experience
Set the daily standard for service and hospitality across the front of house
Stay visible on the floor and interact with guests to assess and elevate their experience
Always uphold operating procedures and guest safety and satisfaction standards
Ensure all guest areas are fully staffed and functioning efficiently
Coach and Develop the Team
Supervise front of house team members and coach them in the moment
Drive t eam member engagement and create a team culture rooted in care and accountability
Support hiring, scheduling, onboarding, and ongoing development
Delegate tasks clearly and follow up to ensure completion
Manage Operations
Execute opening and closing procedures and manage assigned shifts
Use business metrics and guest feedback to drive performance improvements
Maximize revenue and profit within your area of responsibility
Support ordering, inventory management, and facilities needs as assigned
Uphold Standards and Culture
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Maintain compliance with all health, safety, and operational standards
Champion a positive, high-energy work environment that reflects the Topgolf brand
CORE COMP E TENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
Gathers guest satisfaction input on behalf of the team and takes action on findings
Holds Team member s accountable for meeting and exceeding guest expectations
Addresses gaps in the team's ability to meet emerging guest needs
Aligns daily operations and team behaviors to create outstanding guest experiences
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Communicates clear goals, roles, and expectations to all t eam member s
Coaches others on how to deliver best-in-class hospitality
Ensures the team has the right skills and leverages individual strengths
Rewards team efforts and creates a strong sense of team spirit
Drives Results | Consistently achieving results, even under tough circumstances.
Pushes the team to achieve results and maintains focus during high-volume periods
Fosters a sense of urgency for reaching goals and meeting shift objectives
Leverages business metrics to drive performance and maximize profitability
Maintains operational standards even when circumstances are challenging
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Adjusts communication style and content to suit guests, t eam member s, and leadership
Encourages open, candid communication within the team
Listens actively to guests and team members and responds with clarity
Breaks down communication barriers to keep the operation running smoothly
Requirements
2+ years of restaurant, hotel, or entertainment venue management experience as a n Assistant Geneal Mana
Benefits
Health insuranceFlexible schedule
Additional Information
Topgolf | Front of House Manager
Job Description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage , events, and entertainment into one experience that keeps guests coming back.
WHAT WE'RE SEEKING
Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards , and still make every guest feel like the most important person there?
We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care.
If hospitality is more than a job title to you, this is where that shows.
Topgolf · Tg - Venue - Parsippany