Additional Information
GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.
Associates are the engine driving GLG's Insight Network - the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals - think top financial services firms, consultancies, and corporations - to connect them to the insight they need to get ahead.
Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you'll go through our robust onboarding, apprenticeship, and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts - all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.
Specific responsibilities include (but are not limited to):
Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
Owning client projects from start to finish - that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
Collaborating with colleagues , your manager, and internal stakeholders to bring GLG's full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
Upholding GLG's compliance framework and embracing our company values
As an Associate, you will have the opportunity to:
Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
Cultivate account management and commercial skills through direct client relationship building and responsive service
Become a people manager and lead future Associates once you outperform as an individual contributor
An ideal candidate will have the following:
Bachelor's degree (required) or higher
0-3 years of work experience in client-facing, sales, or account management roles
Demonstrated critical thinking and creative problem-solving skills
Excellent communication and interpersonal skills, including comfort with phone-based outreach
Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
Receptive to close coaching and feedback
Ability to multitask and prioritize effectively, while ensuring an attention to detail
Hustle and tenacity that drives you to go above and beyond to delight clients
Appreciation for data and understanding the numbers
Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
Gersonlehrmangroup · Austin