Casework Coordinator

Benefits

Additional Information

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Caseworker Coordinator is responsible for managing the provision of services to assist Refugee Support Services (RSS) funded clients to ensure every client receives high quality support in line with IRC policies and donor requirements. The caseworker coordinator manages all administrative services for clients, including public benefits, legal support, employment programs, health or mental health care. Major Responsibilities: Responsibilities may include, but are not limited to: Service Delivery and Program Coordination - Lead and coordinate RSS-funded case management programming to ensure the timely, high-quality delivery of services in accordance with IRC policies, donor requirements, and client-centered principles. - Assign cases and service tasks based on staff role, caseload capacity, and client need, ensuring continuity and consistency of services. - Coordinate client access to follow-up services, including public benefits, legal support, employment programs, SSI, and health or mental health care. - Build strong partnerships with internal teams and community organizations to ensure clients have seamless access to the resources they need. - Support the development and implementation of new or expanded RSS programming based on donor guidance, funding availability, and emerging client needs. - Keep documentation and reporting accurate and up to date, while regularly monitoring program performance and addressing any needs to maintain quality support for clients. - Recruit, train, and support program staff, creating a welcoming, inclusive, and trauma-informed workplace where everyone can thrive and collaborate. - Represent IRC in community and partner meetings and support broader program goals as assigned. - Perform other duties as assigned. Job Requirements: - High school diploma, required, bachelor's degree in social work or a related field, preferred. - At least two years of relevant experience, required; experience in refugee resettlement and the Refugee Support Services (RSS) program, preferred. - Fluency in English with strong verbal and written communication skills, required. - Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver's license and access to a personal, insured vehicle. - US work authorization required. Working Environment: - A combination of standard office environment and 'field' time within the service delivery area to perform the above outlined responsibilities. - Position hours are Monday-Friday, 9:00am-5:00pm. - May require occasional weekend and/or evening work. Compensation: (Pay Range: $25 - $27) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Short Term Employment Term & Benefits Eligibility (U.S.) This is a short‑term position with an anticipated end date of September 30, 2026 . As a result, this role is not eligible for IRC's full benefits package . However, U.S.-based short‑term employees are eligible for the following benefits: 403(b) retirement savings plan with immediately vested employer matching Paid sick leave , in accordance with applicable policies Employee Assistance Program (EAP) , providing confidential counseling and support services for employees and their immediate family members, including mental health and crisis support PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct . Our Standards are Integrity,