Mastery of the English language and strong ability to effectively communicate verbally and through written correspondence with all levels of peers and leadership at SeaSpine, distributorships, hospitals, and other vendors
Strong proficiency with Microsoft Office, specifically Excel and Word
Demonstrated ability to operate independently under minimal supervisor direction
Demonstrated ability to work creatively, prioritize and smoothly manage goals and initiatives amidst competing priorities
Critical thinker with strong attention to detail, and ability to problem solve and establish solutions in a high-growth and fast-pace environment
The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above.
Why Orthofix?
Guided by our organizational values - Take Ownership | Innovate Boldly | Win Together - we collaborate closely with world-class surgeons and other partners to improve people's quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.
Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people's lives? Look no further.
JOB PURPOSE
The Sales Operations Specialist supports the Sales Operations and Field Sales teams through execution of core operational processes that enable order fulfillment, revenue tracking, and customer satisfaction. This role is responsible for maintaining accurate data, supporting sales activities, and ensuring efficient coordination across internal teams, customers, and vendors. The Specialist works under general guidance to manage day-to-day operations, resolve issues, and contribute to overall sales effectiveness.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The following are the essential functions of this position. Additional duties may be assigned as needed.
Order Management & Fulfillment
- Process and manage customer orders, including order entry, invoicing, and shipment coordination
- Coordinate domestic and international shipments, ensuring compliance with customs requirements
- Track and manage back orders, resolving delays and communicating updates to stakeholders
- Schedule manufacturer shipments and oversee inventory-related freight logistics
Inventory & Supply Management
- Track current inventory levels and support inventory forecasting using internal systems and tools
- Reorder and replenish service and field inventory to meet operational needs
- Maintain demo system and lab inventory, including disposable and capital equipment
- Monitor product lifecycle stages, including tracking end-of-life schedules
Sales Support & Enablement
- Provide administrative and operational support to the Sales team
- Maintain and update quote templates, product catalogs, and pricing within quoting systems
- Maintain and update price lists to ensure accuracy and consistency
- Coordinate demo systems, evaluation kits, and materials for customer demos, labs, and conferences
- Support new system installations through coordination and logistics
Data Management & Systems
- Maintain accurate customer, order, and product data within ERP and related systems
- Ensure data integrity and consistency across sales operations platforms
- Support reporting needs by maintaining organized and reliable datasets
Financial & Revenue Tracking Support
- Track capital revenue and assist with reporting activities
- Track and support administration of earnout programs
- Assist with invoicing processes and basic revenue-related reporting
Returns, Contracts & Service Support
- Track and process warranty returns and replacements
- Monitor service contracts and support renewal processing
- Maintain documentation and tracking for service-related activities
Cross-Functional Coordination
- Coordinate shipments and logistics for R&D prototypes and samples across internal locations and external partners
- Partner with internal teams (Sales, R&D, Operations) to ensure timely execution of operational needs
- Support issue resolution related to orders, shipments, inventory, and customer requests
Orthofix · Toronto, Canada