Provide technical support to clients and resolve issues in a timely manner.
Collaborate with internal teams to ensure client issues are addressed efficiently.
Document and track client interactions and solutions in the support database.
Assist in the development and improvement of support processes and tools.
Maintain and update IT support documentation, FAQs, and training materials.
Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
3+ years of experience in technical support and client service
1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity
1-3 year banking or lending experience
1-3 years customer service experience
1+ year(s) of experience with Office 365, ticketing systems, and remote support tools
1+ year(s) of experience in FTP, SFTP, and other file transfer technologies
3+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
Experience in the financial services industry
Experience with automation tools and scripts
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Benefits
Remote work options
Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Tech Support Engineering - Sr Professional I
About your role:
As a Client Tech Support Engineering - Professional II, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.
Fiserv · Milwaukee, WI