Manager I, Technical Program Manager

About the role

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles ' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Role - Technical Program Manager Standard Title - Manager I, Technical Program Manager Location - Singapore Position Overview: The Technical Program Manager (TPM) will play a key role in managing and delivering complex, high-impact programs across multiple teams. You will be responsible for planning, coordinating, and driving the execution of cross-functional initiatives, ensuring that all teams are aligned and that milestones are met. This role requires strong technical expertise, excellent communication skills, and a proven track record of managing large-scale technical projects. Roles and Responsibilities: Program Planning and Execution : Lead end-to-end program planning, execution, and delivery, ensuring projects are completed on time, within scope, and budget. Define clear objectives, success metrics, and key milestones while ensuring alignment with organizational goals. Milestones & Capacity Planning: Develop and implement comprehensive project plans, including detailed timelines, milestones, resource requirements, and risk mitigation strategies. Ensure resource availability and capacity planning to meet project demands. Budget Oversight: Oversee program budgets, ensuring accurate forecasting, meticulous tracking, and transparent reporting. Identify and address budgetary risks while maintaining cost efficiency. Process Improvement: Drive continuous process improvements by identifying inefficiencies and implementing industry best practices. Promote Agile and Lean principles to optimize workflows and enhance delivery speed. Culture and Team Leadership : Foster a collaborative culture emphasizing accountability, innovation, and continuous learning. Lead cross-functional teams to ensure seamless collaboration and shared ownership of project outcomes. Development Life Cycle Management : Accountable for the overall development life cycle of the solution, managing complex projects with significant bottom-line impact. Ensure projects are delivered with high quality, within tight schedules, and aligned with business priorities. Technical Leadership : Work closely with senior engineers to develop the best technical design and approach. Ensure solution architecture adheres to organizational standards and industry best practices. Stakeholder Management: Act as the primary point of contact for stakeholders, providing regular updates, addressing concerns proactively, and ensuring transparent communication throughout the project lifecycle. Risk Management: Identify potential risks early, develop mitigation strategies, and monitor progress to prevent project delays. Ensure that all project deliverables meet quality standards and stakeholder expectations. Performance Tracking and Reporting: Establish key performance indicators (KPIs) to track project progress, performance, and impact. Prepare detailed status reports and dashboards for leadership and stakeholders. Vendor and External Collaboration : Coordinate with external vendors, partners, and third-party providers to ensure seamless integration and timely delivery of project components. Must Have Skills: Minimum 9+ years of experience as a Program manager in driving and managing complex projects working within a fast-paced and competitive environmen