GBS Process Improvement and Analytics Lead

About the role

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Role and Responsibilities The GBS Process Improvement & Analytics Lead is responsible for designing, deploying, and sustaining a standardized continuous improvement (CI) and performance management capability across the Global Business Services (GBS) Source to Pay (S2P) organization. This role serves as the horizontal engine for transformation, enabling the GBS Source to Pay (S2P) function to improve efficiency, quality, and customer experience through Lean Daily Management, analytics, process redesign, and automation enablement. The role owns the improvement methodology, performance cadence, and analytics framework, while partnering closely with GBS Functional Leads, Global Process Owners (GPOs), and Enablement teams. The ideal candidate will bring strong business acumen in process improvement, analytics, and Lean principles, with the ability to design, deploy, and sustain data‑driven performance management and continuous improvement to ensure processes are efficient, scalable, and aligned with enterprise objectives. Accountabilities Global Process Development & Lean Daily Management Leadership Define and own the GBS Procurement CI strategy, approach, and standards including use of Copeland systems to support - Develop CI capability across GBS Procurement through coaching, training, and playbooks Establish a repeatable improvement lifecycle (identify, prioritize, execute, sustain) Govern a GBS Procurement wide improvement portfolio, ensuring alignment to enterprise priorities and value cases Provide thought leadership on Lean, Six Sigma, Kaizen, and agile improvement practices Design and deploy Lean Daily Management (LDM) routines across GBS Procurement teams Establish standard tiered performance reviews, visual management, and problem‑solving routines Enable leaders to manage performance through data, root‑cause analysis, and structured escalation - Identify opportunities for simplification, automation, and digital enablement Define and deploy future‑state process improvement solutions, including AI‑enabled analytics, Lean Daily Management routines, and automation opportunities, to systematically identify, prioritize, and deliver sustainable efficiency, quality, and value improvements across GBS Ensure improvements are sustained through standard work and management routines Support and lead GBS Procurement analytics and insights as required, including operational/performance metrics (KPI) definition and performance dashboards Process Improvement, Analytics, and Transformation Drive year‑over‑year improvements in efficiency, cost to serve, cycle time, and quality Partner with functional leads to translate operational data into actionable insights Enable data‑driven decision‑making across service delivery, productivity, quality, and customer experience Support benefits tracking and value realization reporting tied to business cases Lead cross‑functional process redesign initiatives (end‑to‑end where applicable) Support transition from as‑is to standardized future‑state processes Ensure alignment with global process standards and control requirements Strategic Partnership & Cross Functional Alignment Partner with Change and Enablement teams to drive adoption and sustainment Actively engage across GBS Procurement locations; regular on‑site presence expect

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at copeland? Share your experience