As a Regional Manager, you will be responsible for managing a network of Dedicated Drivers, which may include W-2 employees, 1099 contractors, or a combination of both. You will support drivers directly, ensure customer needs are met, and own execution of tactical initiatives to deliver top-quality service. You will be a hands-on leader who invests deeply in driver development and cultivates strong, trust-based relationships with both drivers and customer stakeholders."
Lead onboarding and ongoing training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level
Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability
Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews
Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development
Build and maintain a healthy, engaged driver base across assigned geos and customers
Customer & Driver Relationship Building
Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs through regular communication and in-person engagement.
Travel up to 50% of the time to regional customer site locations; including regional driving, domestic flights, and overnight stays to maintain visibility and deepen partnerships
Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities
Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success
Coordinate and manage change requests in close partnership with both drivers and customers, ensuring smooth and timely execution
Operations & Process Ownership
Provide direct support to drivers on tactical problems that arise
Proactively partner with the Revenue team to action driver feedback and develop clear resolution plans
Manage driver rate establishment, billing, and payment execution
Actively govern work through formal documentation and identify opportunities to streamline processes
Partner with leadership to identify process gaps and take swift action to close them
Requirements
3+ years of experience in transportation or logistics operations
Proven experience in driver or workforce training, coaching, and performance management
Demonstrated ability to build and sustain strong relationships with both frontline workers and customers
Willingness and ability to travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer site locations
Comfort operating in a field-based environment, with the ability to manage responsibilities effectively while traveling
Strong communi
Benefits
Health insurancePaid time offPerformance bonus
Additional Information
Company Introduction:
Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one of America's best Startup Employers , listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
What is the "Dedicated Driver" Service?
Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals across the country. Our dedicated drivers are the critical link between warehouses and operating rooms, delivering essential surgical tools in real time. Every delivery matters. Every driver represents Airspace.
Compensation: $75k annual salary + 15% bonus target (split 50/50 individual/company)
Airspace · Remote