Program Manager, Clinician Training and LMS

External

Abridge · New York City

$131K–$150K/yrFull-timeRemote4d ago

DocumentationEpicGenerative AILeadershipSSO

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

As the Program Manager, Clinician Training & LMS, you will own the full end-to-end clinician training machine at Abridge - from content strategy and production to LMS administration and partner-facing delivery. You will be responsible for designing and executing a best-in-class onboarding and training experience that drives clinician engagement, adoption, and long-term success. This role is the connective tissue between our product releases and the training experience our end users receive. You'll ensure that every feature Abridge ships has a corresponding training decision, every module is current and polished, and every partner can access what they need, when they need it. This is a highly strategic and collaborative role that requires a passion for user experience, education design, and operational excellence. By delivering consistent and effective training programs tailored to the clinician journey, you'll help ensure our technology has a lasting and meaningful impact on clinical workflows.

Responsibilities

Training Program Leadership

Own and lead the clinician onboarding and end user training programs across all implementations.

Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date.

Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.

Triage and respond to incoming training requests from the broader team , ensuring PX has the assets they need when they need them

Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.

Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release

Content Creation and Management

Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)

Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.

Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.

LMS Administration

Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting.

Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration

Build materials and tooling that scale - reducing burden on partner-facing teams over time

Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale

Continuous Improvement

Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly

Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention

Program Manager, Clinician Training and LMS

About the role

Responsibilities

Requirements

Benefits

Additional Information

Your Match

Company Intel

What employees say

Interested in this role?