Content Strategist - Generative AI & User Support
External
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Responsibilities
- Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy
- Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses
- Apply and maintain content standards and best practices across all support channels
- Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience
- Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines
- Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation
- Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic
Requirements
- Bachelor's degree in English or a related field from an accredited U.S. institution (or equivalent international degree)
- 2+ years of experience in technical writing or content strategy
- At least 6 months of experience writing content for Generative AI applications
- Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics
- Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms
- Experience working with content management systems (CMS)
- Familiarity with project management tools
- Experience managing projects in fast-paced, ambiguous environments with competing priorities
- Proficiency in data analysis, XML editing, and AI tools
- Background in content development for large-scale digital platforms
- Experience with mixed-methods research or user testing to inform content decisions
- Location : Remote (PST or EST)
- Role type: Contract 12 Month Position
- Expected hours : 40 per week
Benefits
Additional Information
Position Overview We're looking for a passionate and resourceful Content Strategist who thrives at the intersection of product innovation and user experience. This role is ideal for someone with a start-up mindset, a deep understanding of mobile platforms, and a drive to improve support content that reaches millions of users. You'll play a key role in shaping Help Center articles, customer support messaging, and content that powers Generative AI systems-all while collaborating with cross-functional teams to deliver clear, empathetic, and effective communication.
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Company Intel
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