Welcome customers warmly and professionally upon arrival.
Assist customers with registration, consultation forms, and appointment check-in.
Ensure customers feel comfortable and well attended to throughout their visit.
Handle customer enquiries in-store, by phone, WhatsApp, and social media messages.
Appointment & Front Desk Management
Manage daily appointment bookings, rescheduling, cancellations, and reminders.
Coordinate with therapists and management to ensure smooth daily operations.
Maintain an organized reception area and professional customer-facing environment.
Monitor customer waiting time and assist with service flow.
Sales & Customer Conversion Support
Introduce KOMO services, trials, memberships, packages, and promotions to customers.
Assist in converting enquiries into appointments and walk-ins into paying customers.
Support therapists or consultants in explaining treatment options and package benefits.
Follow up with customers after treatment to encourage repeat visits and package renewal.
CRM & Customer Follow-Up
Update customer records accurately in the system.
Send WhatsApp reminders, thank-you messages, review links, and follow-up messages.
Collect customer feedback and escalate complaints or service issues to management.
Support referral programme, membership programme, and customer retention activities.
Payment & Administrative Duties
Handle cashiering, payment collection, invoices, receipts, and daily closing reports.
Ensure customer data and transaction records are accurate.
Assist with daily sales reporting, lead tracking, and appointment conversion tracking.
Support inventory, retail product display, and general store administration when required.
Requirements
Prior experience in customer service, front desk, receptionist, beauty, wellness, retail, or hospitality industry preferred.
Pleasant personality with a warm and professional attitude.
Good communication skills in English; Mandarin is an advantage for Mandarin-speaking customers.
Able to handle WhatsApp enquiries and appointment coordination efficiently.
Service-oriented, patient, responsible, and well-groomed.
Comfortable with basic sales support and customer follow-up.
Able to work retail hours, weekends, and public holidays when required.
Basic computer skills and ability to use booking or POS systems will be an advantage.
Additional Information
KOMO Scalp & Hair Wellness is a premium scalp and hair wellness brand offering AI-powered scalp analysis, personalized consultation, and professional scalp care treatments. We are committed to delivering a refined, caring, and professional customer experience from the first enquiry to post-treatment follow-up.
Job Summary
We are looking for a friendly, well-groomed, and service-oriented Customer Service Officer to join our KOMO wellness team. This role is responsible for welcoming customers, managing appointments, handling enquiries, supporting sales conversion, and ensuring every customer receives a smooth and premium service experience.
Komosg · Singapore Business Federation Center, Singapore